JOB SUMMARY :
We are looking for a Sales & Administrative Assistant to join MEDINE GROUP | Casela Ltd – Sports Center
As a Sales & Administrative Assistant, you will assist the Customer Experience Manager in daily operations of the Reception. You will have to take an enthusiastic and flexible approach.
Duties & Responsibilities
- Greet and welcome customers entering establishment.
- Answer and forward incoming phone calls
- Perform visit of the establishment as and when required
- Promote Sport Centre in different organisation.
- Provide information to customers about the services offered by the Sports Centre.
- Answer questions and requests based on procedures and policies of the establishment
- Provide administrative support to ensure efficient operation of office:
- Handle payment from customers
- Handle booking of activities and facilities
- Track and keep records of membership payment of clients.
- Exhibit polite and professional communication via phone and e-mail,
- Respond to enquiries and requests for information from other organisation and members of the public.
- Support team by performing tasks related to organization and strong communication.
- Support colleagues to encourage and develop sport in the local, regional, national or international community.
- Perform filing as and when required.
- Ensure that the filing system is correctly and accurately maintained with measures for security of the data.
- Monitor office supplies inventory for an adequate supply of stationery and equipment in the office.
- Notify Duty Manager immediately any time a guest is not satisfied with experience.
- Ensure as reasonably practicable, the safety, health and welfare of employees at work.
CANDIDATE’S PROFILE :
Qualifications Required:
- Hold at least a Higher School Certificate.
Experience Required:
- Experience in Hospitality Industry will be an advantage.
- Previous experience in a Sports Environment will be an advantage.
Key competences (Knowledge, Skills, Attitudes, Behaviours):
- Strong interpersonal skills and Customer service Skills.
- Knowledge of word processing and spreadsheet programs.
- Organizational skills.
- Problem Solving.
- Reporting Skills.
- Administrative Writing Skills.
- Verbal Communication.
- First Aid skills will be an advantage.