JOB SUMMARY :
We are looking for a Receptionist to join MEDINE GROUP | Tamarina Golf & Spa Boutique Hotel,
The Receptionist is responsible for managing the front desk by greeting guests, handling inquiries, and providing administrative support to ensure smooth operations.
Duties & Responsibilities
- Greet and check in/out guests in a friendly and efficient manner.
- Handle guest inquiries, resolve issues, and provide information about hotel services and local attractions.
- Manage room bookings, cancellations and modifications accurately.
- Assist with special requests and ensure a smooth guest experience.
- Conduct nightly audits of financial transactions, ensuring accuracy and compliance with hotel policies.
- Prepare and distribute daily financial reports for management review.
- Process guest payments and maintain accurate billing records.
- Ensure the front desk area is tidy and well-organized at all times.
- Monitor hotel security and respond to emergencies or incidents as necessary.
- Perform regular checks of the hotel premises to ensure guest safety.
CANDIDATE’S PROFILE :
Qualifications Required:
- Higher School Certificate or a certificate of equivalent standard.
- National Certificate Level 3 (NC3) in Rooms & Front Office or equivalent qualifications.
Experience Required:
- Minimum 2 years’ experience as Receptionist in a hotel will be an advantage
Key competences (Knowledge, Skills, Attitudes, Behaviours):
- Flexible schedule with availability to work nights, weekends and holidays.
- Ability to work independently during night shifts, as well as part of a team.
- Exceptional communication and interpersonal skills.
- Proficient in hotel management software and Microsoft Office Suite.
- Strong attention to detail and excellent organizational skills.