JOB SUMMARY :
We are looking for a Duty Manager to join MEDINE GROUP | Tamarina Golf & Spa Boutique Hote
The Duty Manager is responsible for supervising hotel operations during assigned shifts, ensuring exceptional guest experiences, maintaining operational standards, and coordinating with all departments to ensure the smooth and efficient running of the hotel. The role requires strong leadership, problem-solving, and customer
service skills
Duties & Responsibilities
- Supervise and support front office staff, providing training and guidance to ensure excellent customer service.
- Conduct regular staff meetings to communicate updates, address concerns, and foster a positive team environment.
- Mentor, coach and support front office and operational team to enhance skills and service quality.
- Share updates and reinforce hotel service standards.
- Identify training needs and collaborate with HOD and HC to recommend development programs.
- Promote cross training among departments to ensure operational flexibility.
- Oversee smooth front of house operations during assigned shifts, ensuring SOP compliance and high service standards.
- Replace the Night Auditor on schedule day off, performing nightly audit process, financial reconciliation and report generation accurately and timely.
- Conduct evening and night property walkthrough to monitor safety, cleanliness and guest area readiness.
- Coordinate with the security and maintenance for incident reporting and emergency responses.
- Assist in daily operational problem solving and ensure effective communication across departments.
- Prepare and submit Duty Manager report, including detailed operational and guest feedbacks report for
management review. - Oversee daily front office operations, including managing the front desk, reservations, and guest services.
- Monitor and maintain front office systems, ensuring accuracy in guest accounts and billing.
- Mentor, coach and support front office and operational team to enhance skills and service quality.
- Share updates and reinforce hotel service standards.
- Identify training needs and collaborate with HOD and HC to recommend development programs.
- Promote cross training among departments to ensure operational flexibility.
- Work closely with other departments, including housekeeping and maintenance, to ensure seamless guest experiences.
- Liaise with management to implement policies and procedures that enhance service quality
CANDIDATE’S PROFILE :
Qualifications Required:
- Diploma or Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
- Experience with hotel property management systems (PMS) is an advantage.
Experience Required:
- Minimum of 2–5 years of experience in hotel operations or front office, including supervisory experience
Key competences (Knowledge, Skills, Attitudes, Behaviours):
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Outstanding customer service orientation.
- Problem-solving and conflict resolution abilities.
- Ability to work under pressure and make sound decisions.
- Good organizational and time management skills