Residence Relations Lead


We are looking for a Residence Relations Lead to join Medine group I Education

Duties and Responsibilities

  • Primary point of contact to residents for a hassle-free leasing experience.
  • Creation and update of Tenants’ lease profile on ERP
  • Maintain Occupancy database.
  • Process any modification to lease period of tenants (extension, shortening, renewal)
  • Issue of Proforma Invoices upon confirmation of modifications.
  • Generate Lease Agreement and Addendum via Docusign.
  • Fund Allocation and Reconciliation
  • Allocate and monitor payment of deposits and rent from tenants
  • Debtors Control
  • Provide administrative support and reply to residents’ regular queries including invoices, refund of deposits, statement of account, renewal of lease, change of room
  • Collaborate with the finance team to assist in rent collection, payment reconciliation, and financial reporting. Ensure accurate and timely processing of financial transactions related to tenant accounts.
  • Monitor the payment of rent and provide reports as appropriate to Management and Finance Team.
  • Assist in the room allocation process.
  • Provide front-line advice and assistance to new and existing student tenants on a full range of issues relating to student accommodation, such as tenancy, arrears on rent, allocation procedures, legal issues
  • Build a rapport with current tenant to give them a personalized service.

Candidate’s Profile

  • Bachelor’s degree in related fields (Finance, Accounting, Business, etc…)
  • Previous experience in tenant relations, financial management, or leasing is advantageous.
  • Proficiency in relevant software and Microsoft tools for financial and leasing tasks.
  • Understanding of student housing regulations and leasing policies is a plus.
  • Ability to maintain confidentiality and handle sensitive financial information responsibly

Apply for the vacancy now