Reservation Assistant


We are recruiting a Reservation Assistant to be part of Tamarina Golf and Spa Boutique Hotel

Business unit: Tamarina Golf and Spa Boutique Hotel

Closing Date: 8th December 2023

In this role, you will:

  • Maximise room revenue through the conversion of telephone calls into sales.
  • Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
  • Answer guest inquiries about hotel services, facilities, hours of operation, and local area & attractions.
  • Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times.
  • Up sell rooms in a systematic manner.
  • Communicate and work closely with the Sales Department concerning group bookings.
  • Handle all special reservations, to include V.I.P. reservations, packages and accommodate and document special requests in an accurate and efficient manner.
  • Ensure bookings are guaranteed and no show charges/cancellation charges are applied where appropriate.

What we’re looking for in a candidate:

  • At least NC 3 in Front Office or equivalent
  • Proven experience in reservations department.
  • Excellent inter-personal and communication skills
  • Communicate effectively in English & French
  • Ability to work in a team and under pressure
  • Strong organizational skills
  • Basic proficiency with HMS

Apply for the vacancy now